Refund policy

RETURN AND REFUND POLICY

We want you to be satisfied with your DIXWAR purchase. Eligible items may be returned within 30 days of delivery.

Return Eligibility

To qualify for a return, the item must:

• Be unworn, unused, unwashed, and in its original condition
• Have all original tags and packaging attached
• Show no signs of wear, stains, odors, damage, alteration, or washing
• Be accompanied by the order number or proof of purchase

Items that do not meet these requirements may be refused.

How to Request a Return

Before sending any item back, please contact us through the Contact page on our website and provide:

• Your full name
• Order number
• The item you wish to return
• The reason for the return

After your request is approved, we will provide return instructions and the correct return address. Items sent back without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable. We strongly recommend using a trackable shipping service, as DIXWAR is not responsible for returns that are lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include clear photographs of the item and packaging. If the claim is approved, DIXWAR will arrange a replacement or refund and cover the applicable return shipping cost.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees are not refundable unless the return is caused by an error on our part.

Exchanges

The fastest way to receive a different size or color is to return the original eligible item and place a new order after the return is approved.

Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Founder’s Collection products
• Limited-edition products marked “Final Sale”
• Customized or personalized products
• Gift cards
• Items purchased as Final Sale
• Items that have been worn, washed, altered, damaged, or used

Please review product descriptions and sizing information carefully before purchasing these items.

Order Cancellations

Orders may be canceled only before fulfillment or shipment begins. Once an order has entered production, fulfillment, or shipping, it cannot be canceled.

Contact Us

For questions about returns or refunds, please contact us through the Contact page at dixwar.com.